Terms of Service

To ensure mutual understanding, these terms use specific definitions:

• "Farodash," "we," "us," or "our" refers to Farodash Technologies Ltd., the platform operator.
• "Platform" means our website, mobile applications, and related services.
• "You" or "User" refers to any individual or entity accessing or using our Platform.
• "Restaurant Partners" are third-party food vendors listed on our Platform.
• "Delivery Partners" are independent contractors or services facilitating order delivery.
• "Content" includes all information, text, graphics, photos, and other materials available through the Platform.

To use certain features, you must create an account. By registering, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate.
• Maintain the security of your password and accept all risks of unauthorized access.
• Notify us immediately of any breach of security or unauthorized use of your account.
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that provide false information, engage in fraudulent activity, or violate these terms. Users must be at least 18 years old to create an account and place orders.

When you place an order through Farodash, you enter into a purchase agreement with the Restaurant Partner. We facilitate this transaction as your payment agent.

• Order Confirmation: An order is confirmed only after you receive a confirmation notification. Menu prices and availability are subject to change without notice.
• Modifications: Orders cannot be modified or cancelled once confirmed with the restaurant, except at our sole discretion.
• Refunds: Refund eligibility is determined on a case-by-case basis. See our Refund Policy for detailed information.
• Promotions: Discount codes and promotions cannot be combined unless explicitly stated. We reserve the right to modify or cancel promotions.

Delivery services are provided by Farodash or third-party partners. By placing an order, you agree to:

• Provide accurate delivery addresses and ensure someone is available to receive the order.
• Meet the delivery partner at the designated drop-off point or building entrance for apartment complexes.
• Accept that delivery times are estimates and may vary due to traffic, weather, or restaurant preparation delays.
• Understand that contactless delivery involves leaving orders at your specified safe location.

Failed deliveries due to incorrect addresses, unreachable recipients, or refusal to accept orders may result in forfeiture of the order without refund. Additional delivery fees may apply for re-delivery attempts.

Farodash thrives on mutual respect. As a user, you agree to engage responsibly:

We strive for excellence, but it's important to establish clear boundaries:

• Platform Role: Farodash is a technology platform connecting users with independent restaurants. We are not the seller of food items and are not liable for food quality, preparation, or safety—that responsibility lies with Restaurant Partners.
• Service Availability: We do not guarantee uninterrupted access to our Platform. Maintenance, updates, or circumstances beyond our control may affect availability.
• Third-Party Actions: We are not liable for the actions or omissions of Restaurant Partners, Delivery Partners, or other third parties.
• Allergies & Dietary Needs: While we facilitate communication of dietary restrictions, ultimate responsibility for food safety and allergen management rests with restaurants and users.

Dispute Resolution: Any dispute arising from these terms shall first be addressed through good-faith negotiation. If unresolved, disputes will be settled through binding arbitration in accordance with the rules of the London Court of International Arbitration, except where prohibited by applicable law.

Limitation of Liability: To the maximum extent permitted by law, Farodash's total liability for any claims under these terms shall not exceed the total amount paid by you for the specific order giving rise to the liability.

You may terminate your account at any time by contacting support or using account settings. Upon termination:

• Your access to the Platform will be immediately revoked.
• Pending orders will be cancelled where possible; completed orders remain subject to payment.
• We retain certain data as required by law or for legitimate business purposes per our Privacy Policy.
• Provisions regarding liability, dispute resolution, and intellectual property survive termination.

We reserve the right to suspend or terminate accounts without notice for violations of these terms, fraudulent activity, or behavior that threatens the safety or integrity of our community.

As our services evolve, these terms may need updating. We will notify you of material changes via email or platform notifications at least 30 days before they take effect. Continued use after changes constitutes acceptance.

We encourage periodic review of these terms. The "Last Updated" date at the top indicates the most recent revisions. For significant changes affecting your rights, we will require explicit acknowledgment before you can continue using the Platform.