Our Commitment to You

We believe in being upfront about how Farodash works, so you can order with confidence every single time.

Your Connection to Great Food

Farodash is a technology platform that bridges the gap between hungry customers and local food vendors. Think of us as your digital concierge—we facilitate the connection, streamline the ordering process, and handle the logistics so you can focus on enjoying your meal.

While we work diligently to partner with quality restaurants, some establishments you see listed may operate independently. We display these to give you maximum choice, clearly marking their operational status.

Understanding Restaurant Relationships

We maintain two types of relationships with restaurants on our platform:

Verified Partners

Restaurants with deep integration, real-time menu updates, and direct coordination with our delivery network.

Listed Establishments

Restaurants displayed for your convenience that may fulfill orders through alternative arrangements.

Displaying a restaurant does not imply official endorsement. We encourage you to review restaurant ratings and customer feedback before placing orders.

Keeping Information Current

We invest significant resources into maintaining accurate restaurant information, including menus, pricing, and business hours. Our system updates in real-time for integrated partners, while listed establishments are reviewed regularly.

However, the food industry moves fast—ingredients run out, prices adjust, and hours change. While we strive for perfection, occasional discrepancies may occur. We appreciate your patience and encourage reporting any inaccuracies so we can correct them promptly.

A Partnership Between Us

Your experience matters deeply to us. When you place an order through Farodash, you're engaging with both our platform and the restaurant preparing your food. We handle the technology, logistics, and support; restaurants handle the culinary experience.

If issues arise—whether with food quality, preparation time, or delivery—we're here to help mediate and find solutions. Our customer success team is available to address concerns, though ultimate responsibility for food preparation rests with individual restaurants.

Understanding Our Scope

As a platform, there are limitations to what we can control. We cannot guarantee specific outcomes from third-party restaurants, nor can we assume liability for food quality, allergic reactions, or service experiences beyond our direct operational control.

We do not warrant that our platform will be uninterrupted or error-free, though we maintain 99.9% uptime and rapid issue resolution. Force majeure events, restaurant closures, or unforeseen circumstances may impact service availability.