Privacy Policy

We believe privacy is a fundamental right. Here's exactly how we handle your information—with transparency and respect.

Information We Collect

To provide you with seamless food delivery services, we collect only what's necessary. We categorize this information to help you understand our data practices:

Personal Details

Name, email, phone number, and delivery addresses you provide during registration.

Payment Info

Encrypted payment method details processed securely through PCI-compliant partners.

Location Data

GPS coordinates (with your permission) to optimize delivery routing and restaurant suggestions.

Usage Patterns

Order history, preferences, and app interactions to improve your experience.

We never collect sensitive data like racial or ethnic origin, political opinions, religious beliefs, or health information unless explicitly required for dietary accommodations you voluntarily provide.

How We Use Your Information

Every piece of data we collect serves a specific purpose to enhance your Farodash experience. We use your information to:

• Process and deliver orders — Coordinating between you, restaurants, and delivery partners to get your food to you hot and on time.
• Facilitate payments — Securely handling transactions and maintaining records for your order history.
• Personalize recommendations — Suggesting restaurants and dishes based on your preferences and past orders.
• Improve our services — Analyzing usage patterns to fix bugs, optimize delivery routes, and enhance user experience.
• Communicate with you — Sending order updates, promotional offers (if opted in), and responding to support inquiries.
• Ensure safety and security — Detecting fraudulent activity and protecting both customers and restaurant partners.

We do not use your data for purposes incompatible with these stated goals, and we never sell your personal information to third parties for marketing purposes.

Information Sharing

We share your information only when necessary to fulfill our services, and always with appropriate safeguards:

Restaurants

Your order details, delivery address, and contact info are shared with restaurants preparing your food.

Delivery Partners

Your delivery location and contact details are provided to drivers or couriers handling your order.

Payment Processors

Encrypted payment data is handled by PCI-DSS compliant providers like Stripe or PayPal.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

All third-party partners are contractually obligated to use your data solely for the purpose of providing services to Farodash and are prohibited from using it for their own marketing or analytics.

Security Measures

Protecting your data is our priority. We implement industry-leading security practices:

• Encryption: All data transmission uses TLS 1.3 encryption. Sensitive data at rest is encrypted using AES-256.
• Access Controls: Strict role-based access ensures only authorized personnel handle your data.
• Regular Audits: We conduct quarterly security assessments and annual penetration testing.
• Incident Response: We have protocols to detect, respond to, and notify users of any security breaches within 72 hours.
• Secure Infrastructure: Our servers are hosted in SOC 2 Type II certified data centers with 24/7 monitoring.

While we take extensive precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

Your Privacy Rights

You have control over your personal information. Depending on your location, you may have the right to:

Access & Portability

Request a copy of all personal data we hold about you in a machine-readable format.

Correction

Update or correct inaccurate personal information through your account settings or by contacting us.

Deletion

Request deletion of your account and associated data, subject to legal retention requirements.

Opt-Out

Unsubscribe from marketing communications and opt-out of certain data processing activities.

To exercise any of these rights, please contact us at farodash.ng@gmail.com. We respond to all requests within 30 days.

How Long We Keep Data

We retain your information only as long as necessary to fulfill the purposes outlined in this policy:

• Active Accounts: Personal data is retained while your account remains active to provide ongoing services.
• Order History: Transaction records are kept for 7 years to comply with tax and accounting regulations.
• Inactive Accounts: After 24 months of inactivity, we may anonymize or delete personal data, retaining only aggregated statistics.
• Deleted Accounts: Upon account deletion, we remove personal data within 30 days, except where legal obligations require retention.

Aggregated, anonymized data used for analytics may be retained indefinitely as it cannot identify individual users.

Cookies & Similar Technologies

We use cookies and similar technologies to enhance functionality and analyze usage:

• Essential Cookies: Required for basic site operations like login sessions and cart management. Cannot be disabled.
• Preference Cookies: Remember your settings like language and favorite restaurants.
• Analytics Cookies: Help us understand how visitors interact with our platform to improve user experience.
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

You can manage cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may limit functionality.