Privacy Policy

To provide you with seamless food delivery services, we collect only what's necessary. We categorize this information to help you understand our data practices:

Every piece of data we collect serves a specific purpose to enhance your Farodash experience. We use your information to:

• Process and deliver orders — Coordinating between you, restaurants, and delivery partners to get your food to you hot and on time.
• Facilitate payments — Securely handling transactions and maintaining records for your order history.
• Personalize recommendations — Suggesting restaurants and dishes based on your preferences and past orders.
• Improve our services — Analyzing usage patterns to fix bugs, optimize delivery routes, and enhance user experience.
• Communicate with you — Sending order updates, promotional offers (if opted in), and responding to support inquiries.
• Ensure safety and security — Detecting fraudulent activity and protecting both customers and restaurant partners.

We do not use your data for purposes incompatible with these stated goals, and we never sell your personal information to third parties for marketing purposes.

We share your information only when necessary to fulfill our services, and always with appropriate safeguards:

All third-party partners are contractually obligated to use your data solely for the purpose of providing services to Farodash and are prohibited from using it for their own marketing or analytics.

Protecting your data is our priority. We implement industry-leading security practices:

• Encryption: All data transmission uses TLS 1.3 encryption. Sensitive data at rest is encrypted using AES-256.
• Access Controls: Strict role-based access ensures only authorized personnel handle your data.
• Regular Audits: We conduct quarterly security assessments and annual penetration testing.
• Incident Response: We have protocols to detect, respond to, and notify users of any security breaches within 72 hours.
• Secure Infrastructure: Our servers are hosted in SOC 2 Type II certified data centers with 24/7 monitoring.

While we take extensive precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

You have control over your personal information. Depending on your location, you may have the right to:

To exercise any of these rights, please contact us at farodash.ng@gmail.com. We respond to all requests within 30 days.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy:

• Active Accounts: Personal data is retained while your account remains active to provide ongoing services.
• Order History: Transaction records are kept for 7 years to comply with tax and accounting regulations.
• Inactive Accounts: After 24 months of inactivity, we may anonymize or delete personal data, retaining only aggregated statistics.
• Deleted Accounts: Upon account deletion, we remove personal data within 30 days, except where legal obligations require retention.

Aggregated, anonymized data used for analytics may be retained indefinitely as it cannot identify individual users.

We use cookies and similar technologies to enhance functionality and analyze usage:

• Essential Cookies: Required for basic site operations like login sessions and cart management. Cannot be disabled.
• Preference Cookies: Remember your settings like language and favorite restaurants.
• Analytics Cookies: Help us understand how visitors interact with our platform to improve user experience.
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

You can manage cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may limit functionality.